What has the shipping company done for you?...if you’ve answered something like, “…they damaged my package,” please contact us immediately, and we’ll do our very best to take care of it. We insure all of our items for the full purchase price.
If the item you receive does not match the order you placed with us, please contact our Customer Service department for assistance. A representative will help you determine the best way to get the correct item to you as quickly as possible.Condition Related Returns:
We take great care in describing the condition of our products accurately. If you receive your order and feel that the condition is not consistent with our representation, please let us know immediately (within 3 days of receipt), and we'll do our very best to make you happy. If we're unable to resolve the issue, just pay to ship the item(s) back, and we'll fully refund the original purchase price.
Items returned must be in the same condition that they were received in order to receive full credit. Items purchased in "New", "Open Box, Canceled Orders" or "Like New" condition and that can still be used can be returned, but will receive a reduced refund value. The reduced value will be determined after our inspection of the item to determine the level of use. You will be notified of the reduced refund value after inspection and before a refund is issued.Warranty:
We stand behind every item that we sell and will do everything possible to ensure that you're fully satisfied. As we are a reseller of X10 products, we must adhere to the warranty policies dictated by X10. Please click here for X10 warranty policies. We DO NOT take responsibility for any damages that may be incurred to other components in reference to any warranty claim.Return Procedure:
All returns require a Return Merchandise Authorization number (RMA #). Please contact us by email (firstname.lastname@example.org) to receive your RMA # before returning an item. Upon receipt of your RMA #, please clearly write this RMA # on the outside of the box containing your return and then ship it back to us. We recommend that you fully insure any item(s) that you return to us just to be safe. As for the return process:
- 30 day return policy
- All returns will be inspected prior to a refund being issued.
- Buyer is responsible for return shipping costs and any applicable duties and taxes.
- A restocking fee of 15% of the original purchase price may be applicable.
- Refund will be calculated as follows*:
- [Original sales price + any applicable sales tax – any applicable restocking fee]
- Refunds will be issued within 10 days of receipt of the item.